Below FAQ are some common concerns of our clients before purchasing the backdrop, if you have other questions, please just send it to service@aperturee.com
Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.
Click the "My Account / Order Status" at the top of right hand side of our site to track your order. Also once your order is shipped, we will send you a shipping email with tracking for the items in the shipment.
Due to the intended product use, consumable items such as paper and vinyl backgrounds, which are designed for limited uses then disposal, cannot be warrantied beyond any initial shipping damage or obvious defect in workmanship. Some of our products are made from natural materials and fibers and thus, naturally vary in color, pigment, texture and surface blemishes as any naturally made product does. All of our other, non-consumable products, are warrantied against defects in material or workmanship for 1 year from the receipt of delivery. Please contact us regarding any product within this period to further discuss the issue and resolution.
The very best way to reach our courteous customer service staff is via email at service@aperturee.com. You can also contact with (504) 208-1118. We're proud to say that we reply to emails super fast! We're always here and ready to help you with any and all questions or concerns you may have!
Yes! Please reach out to us at service@aperturee.com so that we can work out if we can meet your deadline. Please note, we still require 5 Business Days for production and might send an invoice for Express Shipping. Once Rush Production starts, cancellations or refunds cannot be processed. If there are issues with your shipment, we would be happy to work on a solution with you!
After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code. After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.
Yes, no problem. We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times
All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 7x5 will be 7 feet wide and 5 feet tall/long.
Most of the time your backdrop will be the same size, however, backgrounds may lose up to 10% in width and height during production due to sewing. This is minor loss and not noticeable while the backdrop is in use.
Absolutely! If you need, you can contact us we will check with our factory :service@aperturee.com
Absolutely! Just email us at service@aperturee.com with details of what you want and we can happily quote you!
Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We will not accept returns for custom items. All returns must be made within 30 days of receiving your merchandise. Restocking fees may apply for backdrops and props. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card. We reserve the right to refuse to refund used, smelling, or hair covered items. MOST IMPORTANT: Please email our customer service department at service@aperturee.com to start the return/exchange process.
Please email Customer Service with photos of the damaged item and box condition it was received in and we will work with you to file a claim with delivery company. You might also be requested to file a damaged mail claim, so please keep those photos handy. Another item will be shipped out to you as a replacement as soon as it can be produced. You can reach us at service@aperturee.com.
We often start processing your order within 24 hours after receiving your order. If you want to cancel the order, please email us in 6 hours, and we will try to cancel the order for you, but if your package has been in progress, unfortunately, your order can not be canceled. If you still insist to cancel your order, you would have to pay 30% of the order price for the printed item as cancellation fee. PS: If you ordered a personalized backdrop and it is in progress, it can not be cancelled.
Our backdrops can be stored practically any way you want--folded, or stuffed in a bag or crate.
We have several kinds of fabric materias, please kindly refer to the program in the product page. You can also check the materia features there.
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